PRIVACY POLICY

Last Updated: August 25, 2026

Portal Ceramics LLC ("Portal Ceramics," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit portalceramics.com, purchase our products, contact us, or otherwise interact with us online.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as certain information that is collected automatically when you use our website.

Information you provide

When you place an order, contact us, subscribe to marketing communications, or otherwise interact with Portal Ceramics, we may collect information such as:

  • Your name

  • Email address

  • Shipping address

  • Billing address

  • Order and purchase information

  • Information you provide when contacting us

  • Any other information you voluntarily provide

We do not ask customers to provide Social Security numbers or other sensitive personal information through our website.

Payment information

Payments are processed through third-party payment providers. We do not generally receive or store your complete payment card information.

Your payment information is handled by the applicable payment processor according to its own privacy policy and terms.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website platform and third-party services.

This may include information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • General information about how you interact with our website

  • Cookies and similar technologies

We use this information primarily to operate, maintain, secure, and improve our website and services.

3. Cookies and Similar Technologies

Our website and third-party service providers may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information about your visit and understand how the website is used.

We may use cookies or similar technologies to:

  • Operate our website;

  • Remember preferences;

  • Understand website traffic and usage;

  • Improve website functionality; and

  • Help maintain website security.

You can generally control cookies through your browser settings. Disabling cookies may affect some website functionality.

Because our website is operated using third-party technology, including Squarespace, certain cookies or similar technologies may be placed or managed by those providers.

4. How We Use Information

We may use the information we collect to:

  • Process and fulfill orders;

  • Ship products;

  • Process payments;

  • Communicate with you about orders;

  • Respond to customer-service inquiries;

  • Process returns, refunds, and exchanges;

  • Send marketing communications when you have chosen to receive them;

  • Maintain and improve our website;

  • Understand how customers use our website;

  • Prevent fraud and unauthorized transactions;

  • Maintain website and transaction security;

  • Comply with legal obligations; and

  • Otherwise operate and improve Portal Ceramics.

We do not use customer information for purposes unrelated to our business without appropriate notice or permission where required by law.

5. Marketing Emails

If you subscribe to Portal Ceramics' email marketing, we may use your email address to send you information about:

  • New products;

  • Product releases;

  • Promotions;

  • Events;

  • Studio news; and

  • Other Portal Ceramics updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing emails does not prevent us from sending necessary transactional communications, such as order confirmations or shipping updates.

6. How We Share Information

We do not sell or rent your personal information.

We may share information with third parties when reasonably necessary to operate our business, including service providers such as:

  • Squarespace and website-hosting providers;

  • Payment processors;

  • Shipping and delivery providers;

  • Email marketing providers;

  • Technology and analytics providers;

  • Professional service providers; and

  • Government authorities or other parties when required by law.

These third parties generally receive only the information reasonably necessary for them to provide their services.

We may also disclose information if we reasonably believe disclosure is necessary to comply with law, protect our rights or property, prevent fraud or abuse, or protect the safety of our business, customers, or others.

7. Social Media

Portal Ceramics may maintain accounts or pages on third-party social-media platforms, including Instagram and Pinterest.

If you interact with Portal Ceramics through those platforms, your interactions are also subject to the privacy policies and terms of those platforms.

We do not control how third-party social-media platforms collect or use your information.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions;

  • Provide customer service;

  • Maintain appropriate business and financial records;

  • Resolve disputes;

  • Prevent fraud;

  • Comply with legal obligations; and

  • Otherwise operate our business.

We do not retain personal information indefinitely when we no longer have a legitimate business or legal reason to retain it.

The FTC similarly recommends that businesses collect only information they actually need and retain it only as long as there is a legitimate business reason to do so. (Federal Trade Commission)

9. Information Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

Payment information is handled through third-party payment providers using their security systems and procedures.

10. Children's Privacy

Our website and products are not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at portalceramicshop@gmail.com so that we can take appropriate steps.

11. Your Privacy Choices

You may contact us to:

  • Ask questions about the personal information we have about you;

  • Request that we update inaccurate information;

  • Request deletion of information where applicable; or

  • Ask questions about our privacy practices.

You may also unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

If you submit a privacy-related request, we may need to verify your identity before completing the request.

Some privacy rights may not apply to every person or situation, and certain information may need to be retained to comply with legal or business requirements.

12. California Privacy Rights

California privacy laws provide certain rights to consumers in circumstances where those laws apply.

These may include rights concerning access to, deletion of, correction of, or other control over personal information.

Portal Ceramics does not sell or rent personal information.

If you would like to submit a privacy request, contact us at:

portalceramicshop@gmail.com

We will process requests in accordance with applicable law.

At our current size and business practices, Portal Ceramics does not represent that it is subject to every provision of the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA). If our business becomes subject to additional privacy requirements, we will update this Privacy Policy and our practices as appropriate.

The California Attorney General explains that businesses subject to the CCPA have specific disclosure and consumer-rights obligations, including rights relating to knowing, deleting, and correcting personal information. (California DOJ)

13. Do Not Track

Some web browsers offer a "Do Not Track" setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

14. Third-Party Websites

Our website may contain links to third-party websites, including social-media platforms and other websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, technology, or legal obligations change.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to periodically review this page for the most current information about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Portal Ceramics LLC8605 Santa Monica Blvd PMB 573607West Hollywood, CA 90069-4109United States

Email: portalceramicshop@gmail.com